These are the terms and conditions on which we supply products listed on our website (“Products”) to you. We may amend these terms from time to time. Your use of our website is governed by our Website Terms of Use.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you and other important information. If you think that there is a mistake in these terms, please let us know.

Please note that it is illegal for us to sell alcohol to anyone under the age of 18. By placing an order with us, you are therefore confirming that you are 18 or older.

INFORMATION ABOUT HOW TO CONTACT THE ADNAMS’ TEAM

We are Adnams plc, a company registered in England and Wales with the registration number 00031114. Our registered office is at Sole Bay Brewery, East Green, Southwold, Suffolk, IP18 6JW.

You can contact our team by telephoning us on 01502 727222, by writing to us via email at customer.services@adnams.co.uk, or by writing to us at our registered address.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

OUR CONTRACT WITH YOU

You place your order for Products online via our website. Orders need to be placed by 12 noon for express delivery (where available). Please see further details in relation to our delivery terms below.

Once we have sent you an email confirming that we have accepted your order, a contract will come into existence between you and us, which will be subject to these terms.

You must be 18 years old or older to buy alcohol products; it is an offence to sell alcohol to any person under the age of 18 in the United Kingdom. By placing an order with us, you are confirming you are over 18 years old. If you are buying alcohol as a gift, the recipient must be aged 18 or older.

If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the Products. This might be because the Products are temporarily unavailable, or because your payment cannot be authorised.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about it.

OUR PRODUCTS

Our Products will always be of the highest quality but please note that any images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

There might be variations in the vintages displayed.

The packaging of the Products may vary from that shown in images on our website or in other promotional materials supplied to you.

We are under a legal duty to supply Products to you that are in conformity with this contract. Nothing in these terms will affect your legal (statutory) rights. You have the right to Products that are as described, fit for purpose and of satisfactory quality. For more detailed information on your key legal rights, please visit the Citizens Advice website https://www.citizensadvice.org.uk or call 0800 144 8848.

PROVIDING THE PRODUCTS

Unless where otherwise notified to you, our delivery charges are as follows:

OPTIONS

Standard delivery is free for orders of £65 and over. Orders under £65 are subject to a £6.99 delivery charge.

Standard delivery takes 5 working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).

Express delivery may be available for a £9.99 delivery charge. Availability is limited and will be indicated on our website.

Orders placed before 12pm qualify for next working day delivery. Orders placed after 12pm will take 2 working days to be delivered.

Please note that orders placed after 12 noon on Friday, or on either a Saturday or Sunday, will be delivered on a Tuesday.

We will let you know when we will deliver the Products to you. Our courier will contact you with details of the expected delivery date and time.

Delivery will be made to your address as specified on your order (or to your nominated ‘safe place’ or with a neighbour where you have opted for a ‘proof of delivery’ service). Please note, we will not be able to leave your parcel with anyone under the age of 18.

We are not responsible for delays outside of our control.

If you have not received your order within six working days of ordering, please advise us by emailing customer.services@adnams.co.uk, 9am-5pm, Monday to Friday.

If our supply of Products is interrupted or delayed by an event that is out of our control, we will contact you as soon as possible explaining this. We will also explain any steps that we are taking to minimise the effect of the delay on you. This may include suggesting an alternative delivery arrangement with you if we think that delivery may not be possible at this time. Provided we do this, we will not be liable for delays caused by the event.

In some circumstances, orders may arrive in separate boxes at different times. Please note that in some cases, orders will take up to 5 working days to arrive.

Local Delivery
Local delivery will be allocated from the Adnams store closest to the delivery postal address. We care deeply about reducing packaging waste, therefore, we will use minimal packaging when delivering your order. We will leave your order in a designated safe place, if you have instructed us to do so, when placing your order.

Click and Collect
You will be notified by email when your 'click and collect' order is ready. We will store your order for up to 48 hours from Dispatch Confirmation. In order to collect the order in store, you will need to show us your Dispatch Confirmation and a form of personal identification.

BEFORE CONSUMING THE PRODUCTS

The Products will be your responsibility after we (or our appointed agent) deliver them to the agreed delivery address and you have confirmed acceptance of the Products either verbally or by your signature.

Please check any allergen information

All Products that you may purchase clearly state their ingredients. It is your responsibility to check the ingredients for any allergens.

YOUR RIGHTS TO CANCEL, CHANGE OR END THE CONTRACT

If you wish to cancel or amend your order please contact us as soon as possible by emailing customer.services@adnams.co.uk. Please quote your order number and the date the order was placed.

If it is too late for us to cancel or amend your order then please refuse the delivery. Once the Products are returned to us we will reprocess the order or refund as appropriate.

You should inspect the Products as soon as possible after delivery to check that they are correct and not damaged. If, for any reason, you are unhappy with the Products you have purchased from us, please contact us as soon as possible by emailing customer.services@adnams.co.uk and we will make every endeavour to address your concerns as quickly as possible. You should do this within two (2) days of delivery.

After you have notified us of any problems with the Products on the basis set out in the paragraph above, we will replace the Products or offer you a refund in relation to any faulty/damaged Products and any applicable delivery charges. We will contact you to check which option you’d prefer. Where we decide to offer you a refund, this will be made to your payment card. For replacement of Products, we will let you know when we will redeliver these to you.

We are confident that you will enjoy our Products! However, should you simply change your mind about your order and decide that you do not want to keep any or all of the Products ordered then you have the right to cancel your contract with us within fourteen days (starting the day after you receive your order) and we will issue a full refund (including any delivery charges) to your payment card.

Should you wish to cancel your order on this basis then please email us at customer.services@adnams.co.uk or telephone us on 01502 727222 within the time period described above. You will be responsible for returning the Products (in their original, unopened condition) to us within fourteen days of telling us you wish to cancel your contract and for the return delivery costs.

OUR RIGHTS TO END THE CONTRACT

We may end the contract for the supply of Products at any time by writing to you if:

(a) You do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

(b) You provide information to us that we consider is not accurate or is of a fraudulent nature.

PRICE AND PAYMENT

Where to find the price for the Products:

The price of the Products will be the price indicated on our website.

We will pass on changes in the rate of VAT:

If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect. VAT will only be charged on services (e.g. delivery charges) and not on the Products that we provide to you.

When you must pay and how you must pay:

We accept payment by credit and debit card. You must pay for the Products before we dispatch them. Products will not be dispatched until payment is received in full.

Payment for online orders must be made via our payments screen on our website and confirmation of payment (with the authorisation code for the payment) will be emailed to the email address you have provided.

Discounts

Discounts cannot be used in conjunction with any other discounts, offers or on sale items. The discount code box will not be visible at checkout if any item in your basket already has an offer applied. Discounts cannot be applied retrospectively to orders already placed. Unless stated otherwise, discounts are not for use against Adnams Tours and Experiences and E-gift vouchers. Adnams reserves the right to change/withdraw these terms and conditions at any time. All discounts from our marketing emails will have their own T&C's which can be found at the footer of the email. Our 'Bundles' contain a level of discount already applied and therefore are not subject to further discount.

ADnams Gift Cards

Our E-Gift Card codes are sent to you via email.

Codes are redeemable for 24 months after purchase. This information and your codes can be found on the confirmation you will receive via email.

E-Gift Cards are redeemable against any products on our website or instore, including for tours and experiences.

E-Gift Cards are non-refundable and change will not be given on vouchers used within our Cellar & Kitchen Café or within our Managed Properties for food, drink and accommodation purchases.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; and of satisfactory quality.

If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will only use your personal information in accordance with our Privacy Policy which is available here.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing the contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

These terms (and any contract entered into subject to these terms) are governed by English law and, in the event that you have any complaints that we are unable to resolve with you, you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.