If any product is faulty, damaged, or missing from your order, or you have received the wrong item(s) please contact us within 24 hours of delivery by emailing customer.services@adnams.co.uk or calling: 01502 727222, Monday to Friday, 9am - 5pm (excluding Public Bank Holidays).

Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Express Delivery service or refunded within 14 days.

We have 45 managed inns and tied properties that all serve delicious Adnams beers, wines and spirits. You can find more about our pubs and properties here.

It would be wonderful, but unfortunately, we don’t. At Adnams, we like to work with great wine producers, and vineyard owners who make the best wines for their region and grape varieties. Our Wine Buyer, Lydia Harrowven, works closely with the vineyards so that all Adnams labelled wines fit perfectly with our sustainability values.

Jonathan Adnams grows several fields of rye that we use for crafting our spirits and brewing our beers. We buy a lot of malted barley from local farmers, including Holkham Estate in North Norfolk.

Some of the best grain in the world is grown in East Anglia so we would be mad not to stay local. We have been working with local grain growers on the Holkham Estate for nearly 10 years to sustainably grow the grains used in our beers and spirits, and we are proud to continue this relationship for many more years to come.

If you wish to place an order with your local store, just give them a call. They will process orders up to £250. Did you know that many of our stores also deliver locally? Find more information here.

We don’t offer discounts on large orders; however, we do run some fantastic multi-buy offers on our website and we do have special offers running in our stores from time to time. Give us a call to find out more on 01502 727246

Our stores can cater for your wedding needs, just pop in and chat with your local store manager. Find your nearest store here.

We stock a large variety of products in our stores, in pubs, and online. Out of these our Ghost Ship beers, both the 4.5% and 0.5% versions, are our most popular. For our spirits, everyone’s favourite seems to be our Copper House Dry Gin, followed by our Copper House Pink Gin, which has a refreshing hit of raspberry. What’s your favourite? Let us know by commenting on Twitter or Facebook.

The 'Jack Brand,' or 'Southwold Jack,' is Adnams oldest trademark and the design you see on our Jack Brand beers was inspired by some old, refillable 'Jack Brand' bottles found in our cellars. We loved their simplicity. Southwold Jack is a ‘clock Jack’ who lives in St Edmunds Church, in our hometown. A replica of him stands guard on the brewery wall and he even graced our company logo in the past, giving us a sense of place. Our Jack Brand beers give a firm nod to many years of Adnams brewing heritage, at the same time as introducing modern styles, flavours, and recipes.

We brew a selection of seasonal beers throughout the year, some in collaboration with other breweries. We do this to add variety to our permanent offering and to celebrate certain seasons including the festive period.

We produce a range of products exclusively for Marks and
Spencer, including a range that utilises leftover bread which they would have otherwise discarded. These products can only be purchased in Marks and Spencer stores, and online via their website.

We are always looking at ways to minimise our impact on the environment and our carbon footprint. We have already lowered our carbon emissions by running electric vans and adapting some of our lorries to run off bio gas rather than traditional fuel. Find out more about The Adnams Sustainability Story

We are unable to send out labels and bottles caps to individual collectors as these items are not held in stock in Southwold, as we do not bottle on site. Reduced stocks and direct distribution of promotional items means we are temporarily unable to respond to individual requests, but we hope to be able to resume this practice as soon as we can.

We send our recognised and well-loved products all around the UK, and even pack them off around the world. Our busy UK and International network of suppliers means you are never far from your favourites. Adnams products can be found in a host of national supermarkets, independent outlets, and hospitality venues. If you have trouble finding us, email customer.services@adnams.co.uk with your enquiry and we will try our best to help you.

Can multiple gift cards be used in one transaction? - Yes multiple gift cards can be used on one order.

Can gift cards be used in conjunction with discount codes? - Yes they can, gift cards are treated as a type of payment, so should have no impact on the discounts applied to an order.

Is there a limit to how many vouchers can be purchased at one time? - No

Can you refund a gift card? - No, we cannot refund a gift card.

Can I use a gift card to pay for an Adnams Tour or Experience? - Yes, our gift cards can be used for our Tours, Experiences as well as in our stores.

Can I use a gift card in an Adnams pub or restaurant? - E-Gift Cards are redeemable in our pubs and hotels, however must be used in their entirety when done so, change will not be given.

What happens if I loose the code for my card? - In the event that you do loose your email or code, please contact our Customer Services Team who will be able to find your confirmation email and resend the code.

Discount Codes cannot be applied when purchasing an gift card.

Here at Adnams, we are passionate about supporting our local community. In 1990, we set up The Adnams Community Trust to celebrate the centenary of Adnams Plc as a public company. It is funded by a percentage of Adnams annual profits, mandated dividends, donations, and legacies.

The Trust awards grants to worthy causes within 25 miles of Southwold, grants normally range from £100 to £2500 and are given to:

Education, Health and Social Welfare, The Arts, Recreation, Buildings/community/ facilities, The environment/conservation & History.

Find out more about The Adnams Community Trust here.